1.Order Processing Time
Your order will be processed and shipped within 2–5 working days after it is placed.
2.Tracking Information
Once your order has been shipped, you will receive a confirmation email with your tracking number and the tracking website.
If you do not receive this email, please check your junk/spam folder, or contact our after-sales service at:
📧 support@rrsstore.com
3.Estimated Delivery Time
Orders are usually delivered within 7–15 working days after shipment.
(Please note: delivery times may vary for certain countries or remote regions. If you are uncertain, feel free to contact our pre-sales support team at support@rrsstore.com for more accurate information.)
4.Customs Delays (U.S. Update)
As of May 2, 2025, the U.S. has cancelled the T86 clearance policy, which may result in longer customs clearance times for packages shipped to the United States.
In rare cases, orders may be selected for random customs inspection, which could lead to further delays.
We kindly ask for your understanding—these are factors beyond our control, but please rest assured:
- Your package will be delivered.
- In the unlikely event that your order cannot be delivered (which has never happened so far), we will provide a full refund.
- If you have any concerns or questions, please contact our customer service at support@rrsstore.com. We typically respond within 24 hours.
5.Typical Shipping Times by Region
- United States: 3–15 working days
- Canada & Mexico: 3–15 working days
- Australia: 7–15 working days
- Europe: 3–7 working days
- Brazil: 7–20 working days
- Asia: 3–7 working days
6.Shipping Fees
- Free shipping on orders over $59
- U.S. Shipping Fee: $6.99
- Other Countries: $6.99
If you are unsure about the shipping cost to your location, please contact our pre-sales service team at support@rrsstore.com for assistance.
We truly appreciate your understanding and support, and we are committed to providing you with a smooth and reliable shopping experience.